ARGOS CAMERA EMAILS COMING

EMAILS COMING...

Dear Mr Haswell, 

Subject: Reference number 14594049.

Thank you for your email regarding your faulty camera.

I am sorry to read that you have been unable to find a suitable replacement to the camera you will be returning. I apologise as I am unable to guarantee what action will be taken in store as the item needs to be inspected first. Once the item has been looked at by members of staff in store they would be happy to advise what options are available for you. As I am sure you can appreciate, I am also unable to 100% guarantee that any new camera will work indefinitely. Please accept my apologies for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Michael Tenan
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell, 

Subject: Reference number 14594049.

Thank you for your email regarding returning your faulty camera.

I am sorry to read that when returning your camera to the store today you were advised that it would need to be sent away for inspection, in contradiction to what you were advised over the phone. I have checked the notes in your reference and also contacted the store and can see that the matter has been resolved and you have received an exchange.

I apologise that you were given the incorrect information originally. This was because my colleague checked the wrong catalogue number, which showed no repair facility. We value your feedback and I will pass on your comments to Ruth. I am pleased to read that the matter has been resolved and I hope this incident does not deter you from shopping with us in the future. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Michael Tenan
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell,

Subject: Reference number 14594049.

Thank you for your email regarding returning your faulty camera.

I am sorry to read of the issues you are having with your replacement camera.

Please allow me to assure you it is not Argos intentions to disappoint or inconvenience any customers with the items we sell or services we offer.

After looking into your issue further I am able to advise if you can return the camera back to your local Argos store, my store colleague will be happy to look into your issue further.

Please once again allow me to apologize for any inconvenience that has been caused.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 3030.

Regards,


Mark Thompson
Argos Direct E-Commerce Customer Service Team.
Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.



Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.