COLLECTING THE FOURTH FAULTY CAMERA FROM ARGOS

Well anyone who visits and have worked there way through the previous posts should have guessed that when I took the THIRD faulty camera back to ARGOS to exchange it for the exact same camera, but LESS FAULTY, that I would RECORD the visit.

A lady decided to deal with me and a chap that looked, dressed and acted like the manager suddenly went extremely tight lipped and did not utter a word?!

DO you think he may have been warned I had been recording my visits? LMAO!

Well he stayed tight lipped until I was leaving the store and he passed me and said 'thanks, bye' which you can probably pick up on the tape.

SO the models of camera are:

Nikon Coolpix L810

Olympus SP-820UZ

Nikon Coolpix P520

Nikon Coolpix P520

http://www.wuala.com/allnights/Evidence/Evidence%20MP3/Argos%20Part%204.WAV/

ARGOS STRIPPED TO PIECES

Today I got a call from a chap from Argos.

He started of with the usual three mentions of the word 'sorry' like his name is 'Jack' and he wields 'magic beans' which I will just not accept any longer.

He started off on a really long spiel which was becoming both mundane and boring until he said 'WE DO NOT SELL REFURBISHED ITEMS' and I reacted.

He then become cocky and asked in a sarcastic tone 'well how CAN YOU TELL Sir?!' so I told him and he then tried to make excuses to which he then denied doing and I simply ripped him to pieces digit by digit, toe by toe and then limb by limb!

Once again they DENY having nothing to do with the void STICKER and claimed that Nikon put it on the box and yet Nikon UK, who are now blocking my emails, have maintained for 6 months that they do NOT put stickers or seals on ANY boxes?!

Oh do not worry about the blocked email there is always a way around it and if the current one fails I will use another method, a real complicated one I will most likely get accused of being a hacker as I had done previously with Very Catalogue. It is a real complicated hacker way of getting around the blocking of your email address that will take some explaining so here goes nothing...

I WILL USE MY OTHER EMAIL ADDRESS!!!

LMAO!!

SO he can assure me that this camera is not refurbished but when I said that NIKON did not put the sticker on the box he could then not tell me who could.

He slipped up and therefore admitted that they would have to contact 'THEIR SUPPLIERS' which is obviously NOT NIKON.

They should NOT be an authorized dealer if they are going to play these games and Nikon should have stripped them of this 6 months ago and only ONE reason why not!

Argos CANNOT acquire the same and CURRENT model of camera for me which ALSO means they are not using Nikon UK for their cameras, just like B&Q are NOT USING Bionaire for Electric Fans and yet listed as an authorized dealers?!

My fiend Steve roared with laughter once I came of the phone to Argos. He could hear the guy was being cocky and whinced in agony behind his counter imagining what it was like being on the receiving end of m y tongue lashing and I removed the skin from this hapless individual little by little.

The best part is I STILL have not let on to my little OMISSION that is very key to the statements made to me by both Argos and Nikon UK. I have sent them now the details and give them an IQ test to inform me o what the omission might be. It is really simple, if they cannot tell me then they HAVE NO IQ?!

This way they have had NO RIGHT to treat me the way that they have for the last 6 months, no right t speak down to me the way that they have, no right to talk down to me the way that they have attempted to several times.

I will use this as a prime example that will garner a great deal of backing to prevent companies from ever taking the piss out of their customers EVER AGAIN!!!

Yes if someone is up to no good and trying it on I would be all in agreement with this treatment and attitude and I would be the same. But THIS is NOT THAT!

I was unable to record the call with the Customer Services manager who got ripped to pieces by me for an hour or more but after leaving mr friends store I did do a little dictation as things were FRESH in my mind!

http://www.wuala.com/allnights/Evidence/Evidence%20MP3/Argos%20CALL%20150813.mp3/

ARGOS CAMERA EMAILS COMING

EMAILS COMING...

Dear Mr Haswell, 

Subject: Reference number 14594049.

Thank you for your email regarding your faulty camera.

I am sorry to read that you have been unable to find a suitable replacement to the camera you will be returning. I apologise as I am unable to guarantee what action will be taken in store as the item needs to be inspected first. Once the item has been looked at by members of staff in store they would be happy to advise what options are available for you. As I am sure you can appreciate, I am also unable to 100% guarantee that any new camera will work indefinitely. Please accept my apologies for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Michael Tenan
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell, 

Subject: Reference number 14594049.

Thank you for your email regarding returning your faulty camera.

I am sorry to read that when returning your camera to the store today you were advised that it would need to be sent away for inspection, in contradiction to what you were advised over the phone. I have checked the notes in your reference and also contacted the store and can see that the matter has been resolved and you have received an exchange.

I apologise that you were given the incorrect information originally. This was because my colleague checked the wrong catalogue number, which showed no repair facility. We value your feedback and I will pass on your comments to Ruth. I am pleased to read that the matter has been resolved and I hope this incident does not deter you from shopping with us in the future. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Michael Tenan
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell,

Subject: Reference number 14594049.

Thank you for your email regarding returning your faulty camera.

I am sorry to read of the issues you are having with your replacement camera.

Please allow me to assure you it is not Argos intentions to disappoint or inconvenience any customers with the items we sell or services we offer.

After looking into your issue further I am able to advise if you can return the camera back to your local Argos store, my store colleague will be happy to look into your issue further.

Please once again allow me to apologize for any inconvenience that has been caused.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 3030.

Regards,


Mark Thompson
Argos Direct E-Commerce Customer Service Team.
Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.

Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.



Dear Mr Haswell, 

Subject: Reference Number 14594049

Thank you for your email regarding your Camera purchased at Argos.

I am very sorry to read the problems that you have encountered with the camera.

To assist you further could you please offer the catalogue number of the Olympus camera so that I can contact the store and assist you further.

I apologise for the inconvenience caused. 

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Suzanne Anderson
Argos Direct E-Commerce Customer Service Team.

NIKON & ARGOS COMMUNIQUES

Please note first off that these are worth looking at if you do have anything from ARGOS and anything by NIKON!

Nikon pissed me off by asking me to send along the photos of the problems when I had already clearly stated that the camera FROZE but pictures were perfect.

Also note that Argos have people in store that can 'LOOK INTO IT' when actually they have no ability to do ANYTHING OF THE KIND!

My emails have not been kind and have become even more insulting and will get worse the more they speak like morons and treating me like one of their own?!

EMAIL REPLY TO NIKON...

Dear Fergie

Please READ emails customers take time to WRITE. 

NO PROBLEM WITH PHOTOS!

The camera is refurbished, you KNOW ARGOS ARE SELLING YOUR REFURBISHED CAMERAS and the camera FREEZES every ten shots.

I tell you what i can PROVE the cameras are refurbished and the faults as i have posted the evidence and video online and on YouTube and have contacted several national tabloids about it. 

i have also now informed Argos of what I have done,  so go away and you and your bosses can go and pull your heads out of your backsides and email me again and this time make it look like you have SOME level of INTELLIGENCE?!

Make note of that as i have 45,000 readers around the world will be able and are folliwing this as are two thousand new ones each week!

Martin Haswell BSc (make note)

EMAIL REPLY TO ARGOS...

Dear Mark Thompson

Odd that you have switched representatives on me but I think it is better this way.

There is nothing to look into I know what I know and that is all and the situation was not acceptable beforehand and I should have not let it slide so easily so now things are going to be different.

I have shot videos of the camera and taken pictures of the reciepts and placed them on the Internet and I have also sent loinks to my documents to a list of national tabloids.

Please explain what ever you mean by our colleague will look into this as you have no engineers in store, so you need to explain what you mean by this statement.

Things are what they are and it is what it is and I know how it is. It is what I say it is. Whatever perception you have of the situation at hand will NOT alter what it is and what is the truth.

These three products are all sold as new but are refurbished and do not think that because you have Nikon's blesing to do this that this makes it OK.

Also please do not assume that because you and Nikon are a huge organisation that this makes you smarter than the average man.

Please do not assume I am the average man.

At no point in my email did I state that you are intentionally angering me.

Please use the language of English when speaking and I asked you to be clear on your next email and...well you are not.

If you speak to me like an idiot then I WILL reciprocate and now I will explain in a very short list what you and Nikon seemed to have forgotten all about just so that the media are aware that YOU are well aware of it.

1) I have disabilities

2) Media content is my bread and butter and my JOB

4) I have a degree

5) I cycle 30 miles or more each time I attempt to get content

6) This started in February and I should have thousands more photos than I have and it is not beyond the realms of possibility that you have cost me £5,000 or a great deal more due to ruining an entire year by selling me someone else's faulty CRAP!

I have over a dozen websites and a YouTube account among other things. All that I have done with ALL your dodgy cameras are ALL ONLINE for ALL TO SEE.

This camera as was the camera before it and the camera before that are all refurbished and all faulty. This is not only REALLY EASY to PROVE but I have done so and published this online and sent links to the media.

Your treatment of me for a SOLID 6 months is disgusting and unprofessional and you do not deserve to exist as a company and those that colluded with you to mislead the public while defrauding them of cash for items not provided should not be allowed to continue!

Hence why I have now published it all and I cannot believe you gave me a third one, you should hear the recording of me BEGGING your staff NOT to sell me another refurbished and faulty camera and me saying 'please. please, please just provide me with a WORKING CAMERA?!'

Along with the videos of the camera FREEZING UP on YOUTUBE and the various receipts I have from you dating back to February and linked together with videos of BOTH the two previous cameras...

...well GOOD LUCK talking your way out of that one.

You will not realise this yet but not only have I proved this online but I also have a knack of ... making things difficult to ignore as that just lands the people in question, and anyone else linked to all this, look just as guilty.

This is how I approached all that I have done and you are not the only ones on my corruption list and were a late addition in all honesty but were extremely easy to fall into the same traps I used on all the other public offices and private companies.

I just never thought in a million years that the Argos name would fall onto my list but this explains why others I captured were arrogant. I guess they thought that your name would get more attention that their name?!

Now would you care to take a stab at getting your third email in a row WRONG?

If you do you may have to move on to someone with a bit more savvy, or I may move you on to someone a WEE BIT more awkward to deal with?! Like a journalist who may or may not contact me?!

Martin Haswell BSc

AUDIO: ARGOS CUSTOMER SERVICES CALLED ME

Well I sent them an email only an hour ago, if that and lo and behold I get a call from Argos.

It was not a case of it MIGHT have something to do with the fact that I had accused them of selling refurbished products, as I have been a victim of this previously, but more a case of IT WAS A CASE OF CALLING ME BECAUSE I STATED IT WAS REFURBISHED as this guy absolutely drivelled on for ages about how there was not anything going on like that?!

I mean he really went on, and on, and on and to be honest I did not understand a bloody word of it and they say I talk fast?! LOL

There was talk of repair which is why I asked him to repeat himself and make himself clear and then I asked to simple questions...

1) If you only opened up the box for QUALITY CONTROL, as you state, then HOW DID YOU MISS that this item was not just faulty but VERY FAULTY...

ANSWER: I DO NOT KNOW.

2) Well it has YOUR SEAL over the edge of the box but WHY DID IT NOT HAVE ANY NIKON SEALS SEALING THE BOX?!

ANSWER: I DO NOT KNOW.

Yet he just spun out a whole bloody list of drivel quoting WHY THEY OPENED THE BOX?

What is Nikon dishing out CRAP PRODUCTS?

I have a number of companies that are big and small that every product I have had has been shite and failed to work and they are Philips and Technika the Tesco label and I STILL HAVE BOTH ITEMS!!

Funny actually I can honestly state that out of around ten electronic items I have PURCHASED AS NEW in the last 6 years the only ones that worked were fecking nicked from my by Bailiff Jason Reeves and Waltham Forest Council?!?!

LMAO!!

Anyway here is the AUDIO...ENJOY!

http://www.wuala.com/allnights/Evidence/Evidence%20MP3/ArgosCustomerServices.mp3/

WHAT THE F... lmao!! You just cannot make it up you really cannot?!