THE DOUGHNUTS AT PC WORLD

Fucking morons!

That's what they are at PC World.

After being told to go down to the local store, which I've now done the times, and one very recently to get receipt numbers that they were unable to find after several emails they have asked me to go down again?!

Now exactly why they could bit tell me to take the third piece of crap they sold me down to the local PC World store when I went down there a couple of days ago God only knows!!

They said "we just need the receipt and then we will pay you a refund"!

I informed the owners of the device only yesterday that I would give them the money myself as I have the money and that I would not need it for awhile anyway but they refused.

They have already now managed to replace the devices with one daughter, now hating tablets due to these three, and deciding on a laptop and the other daughter still deciding on a tablet and plumbing for a Samsung Tab 2. Far less powerful than the tablets we had but because of the name they paid more money, £120, than they did for the ADVENT VEGA (anagram of EVGA the manufacturers) TEGRA NOTE 7.

They stated that they ONLY needed the receipt numbers as I already offered to film all three side by side with their faults!

Now some idiot has decided that they are going to get me running around again!

I will never, and I advise anyone reading this to do the same, ever but anything electrical for anyone in future unless children or family. This is because 90% of what I have purchased in recent years and all from Argos, PC World, B&Q, Littlewoods Catalogue and Very Catalogue the ones that I remember, and of course know of, is all refurbished as well as faulty and sites not come first from the manufacturers directly anyway.

In fact only ONE of the devices I have purchased in recent years was new and from Sony. That device is two years old now, was dropped on the floor and somersaulted while cycling at 13mph and still bloody works!! Hmm did I mention it was a large 50x zoom bridge camera?! 

Yup....SOMERSAULTED!

Every other device I have purchased have not performed in anyway as good as this one and I can even state this regarding the first few hours to 6 months at the outside. Except for a Blu-Ray player made by Samsung that has long been discontinued when I bought it but was unaware of at the time. It also arrived in a very beat up box not to mention I discovered it for sale on Amazon for half the price that Littlewoods Catalogue sold it to me for, minus any interested on the hire purchase agreement.

What with knowing this now for several years and that all the ombudsman that do nothing and never any intention to it drives me absolutely wild when morons want to point the finger and the financial troubles at groups of people whose amount of money is a fucking piss in the ocean compared to what's owed and what is being taking for services not provided elsewhere.

Of course I am speaking of the welfare state here and I can guarantee that they only do this anyway because of the real idiot scum on it that amount to about 1% or because foreigners have grossly abused it while British born people get little or nothing. I've covered enough evidence and details of this on this blog so not going to delve into that!

Also I keep having to explain that if 80% of everything is refurbished and faulty shite then what you are earning in your job is not what it says it is. Don't get it?

OK, your 500 quid is not worth enough to buy you a 500 quid TV because you get a refurbished faulty one only worth 250 quid and that is provided it WORKS!!

NOW GET IT?!

Everything else that you cannot get conned or tricked on has gone UP!! Think intangible things, like gas and electric. Oh you have to also think of what you have no choice but to buy, so food bills.

Now I have detailed this several times in the last two years and yet even now with a general election less than a month away I have not seen a journalist anywhere in tabloids or TV News mention this!

But I have pointed it out several times?! What, they mid the point? What, are they all crap at research? What, there are bloody hundreds talking on the Internet about this though not raised the full implications of it, they have not put two and two together?!

I shake my head in disbelief and have done more times than I can count and yet I hear crap in the news that's issue gossip. I hear stuff about predictions that's priced to be wrong 90% of the time! I even witness wrong wearer predictions! Lol!

Everywhere I look everyone seems and is CLUELESS!

You have absolutely no idea how depressing that last fact is and just got much I do want it to be changed. It's a lonely planet I live on and I do wish there at least some populace here. Even just to break to the constant din of a howling wind!

Anyhoo, here is the email where I explode at PC World at doing this and insinuate that I have discovered some unexpected things about them...err and a bank, while trying to sorry out and do their jobs for them because they are all incompetent, or badly fucking around because they think everyone else incompetent, no people it's the other way around when your dealing with me!

EMAILS ...

Dear Sirs

I have spoken to someone from your office who was very helpful.

However your....let's call it 'system' for now had thrown up some very peculiar and inaccurate things.

Now I'm not going to go into them right now and I now have the receipts to the two purchases. The plan was that I was to give you one and that you only expected one.

HOWEVER! I asked for both receipts and I am afraid to say that the confusion gets worse!!

Again I am not going to dwell on this!

Now instead I am giving you BOTH receipt numbers and you can work out what's going on... it is AFTER ALL both YOUR SYSTEM and a COMPUTER SYSTEM for PC World?!

The numbers are ...

1 - 01***4 (27/12/2013)

2 - 05***3 (01/12/2013)

Now I trust nor that you can...finally sort out this remaining tablet?

I hour to bloody God you don't say these are the two I was previously refunded for because it will be the exact opposite to what had previously been stated on the phone and you really don't want me exploding with what I now have in my possession.

Yours

Martin Haswell BSc

--
Sent from myMail app for Android

Thursday, 02 April 2015, 05:07pm +01:00 from PC World Customer Services <customer.service@knowhow.com>:

The service available at Currys and PC World
Dear Mr Haswell,
Thank you for your email dated 2nd April 2015.  I would have liked to have discussed this matter with you personally, however you were unavailable at the time of my call on the contact number provided.
After reading through your email, I was sorry to learn that the ADVENT YOGA tablet has since developed a fault during use.  My colleague has previously requested the receipt for the purchase to be forwarded to us, as we can only find details for 2 purchases under the current details that have been supplied.
Please provide the receipt details requested by replying to this email, so that we may look in to finding a resolution to this matter as swiftly as possible.  If you require any further assistance, please call us on 0344 5621 0000.  Our phone lines are open from 9am-8pm Monday-Friday and 9am-6pm on Saturday, we are also open 10am-5pm on Sunday.
Thank you for taking the time to contact KNOWHOW™ and bringing this matter to our attention.  I apologise for any inconvenience that may have been caused.
Kind regards,
Nino Salvati
The KNOWHOW™ Team
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----- Original Message -----
Dear Paul Evans
Hmm, the only odd message I had was from someone called Adam on my newly installed landline number I have not yet given to anyone.
I changed my number to Virgin Media, like my landline number, because Three Mobile did something very bad, very naughty and then lied about it to its customers, something tthat many big companies thinks is totally acceptable and the norm these days and I am afraid this will not do. No, no, no. I have a blog where I have been recording everything and everyone for several years, more than 5, and have records going back 20 years. I publish all I suspect on my blog and readers watch as I very literally go through every step to tricking them using the truth and catching them out.
Sou might have an old number, my new number is ...
07722 906530
Thanks.
Martin Haswell BSc
Date: Wed, 1 Apr 2015 16:39:19 +0100
From: customer.service@KNOWHOW™.com
To: saintallnights@hotmail.com
Subject: PCW2770185CR, RE: RE: PCW2754260CR, RE: RE: PCW2732989CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World
Dear Mr Haswell,
Thank you for your email dated 1st April 2015.
Prior to my email I have attempted to contact you on your mobile number, however this went to voicemail.
I am sorry to learn of the problems you are having with your Advent tablets.  After checking our systems I have found some purchase information, however I am only able to locate 2 receipts, which it seems you have received a payment on both for 2 separate out of warranty claims.  The reference numbers for these claims are CC25****5 & CC2****11.  As this is a third claim we would require the receipt for this product.  Please provide the receipt information for the third tablet and we will be able to process a out of warranty claim for you.
Thank you for taking the time to contact us, please accept my apologies for any inconvenience this may cause.
Kind regards,
Paul Evans
The KNOWHOW™™ Team
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----- Original Message -----
Dear Sirs
Sorry I am finding it hard making the time to get back to you.
I am still trying to locate the receipt too...
However one thing that I could do is film all three of the Advent Tegra Notes, put them on YouTube and then provide you with the link so that you can then go and see them for yourselves...failing that I have not found the receipt.
I say this, before you reply and wrongly inform me that it cannot be done this way, because the receipts are on your system and do not try denying this please because I was recently refunded for two products that were not bought together, and yet two were! Therefore you have already issued a refund using the receipt I am looking for.
Also the products have your Logo on them and you are the sole sellers of these tablets in the UK.
In tha meantime I will search and get back to you in the next couple of days.
Yours sincerely
Martin Haswell BSc
Date: Wed, 18 Mar 2015 15:32:13 +0000
From: customer.service@KNOWHOW™™.com
To: saintallnights@hotmail.com
Subject: PCW2****CR, RE: RE: PCW2****89CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World
Dear Martin Haswell,
Thank you for your email dated 17th March 2015. Please accept my apologies for the delay in my response.
I am sorry to hear that another of your Advent Vega note tablet computers is no longer working.  For us to look into this further, please could you provide the following information regarding this product :
Any reference number
Full address given at purchase
Full name given at purchase
Purchase receipt
Purchase branch
Purchase date
When responding, please quote-case CC2****50.  I have forwarded your request to the out of warranty team and a case manager will make direct contact with you shortly.
Please accept my apologies for any further inconvenience or delay you may be caused in the conclusion of this matter.
Kind regards,
Marie Foster
The KNOWHOW™™™ Team
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----- Original Message -----
Dear Sirs
I contacted you previously regarding two of the three faulty Advent Tegra Note Tablets which you kindly sorted out for me by refunding the money ...
REF:
CC 2*****1 &CC*****025
Well one I purchased the first one, my one, it looked so impressive to a married couple I know that they requested I pick them up two for their two daughters as Christmas presents. Lo and behold they were rturned umpteen times for repair.
Well after I had been in the store I was informed by the mother that she suspected that the third one had failed again. The younger daughter never had the tablet out of her hands but lately was mooching around the house without it. It turned out that this third
Advent Vega tegra Note 7 was also faulty.
I now have this device in my possession and I see that it has a very curious looking bubble under the screen I have not seen before. I can only assume that this is the liquid crystal which has leaked from the thin layer it is normally located in.
I am not sure if the item comes on at all but have it plugged in as I type, but another curious things about these devices is that they refuse to turn on when plugged in for about ten minutes of the battery is drained.
I have included a picture of the curious looking bubble.
This is a shame because this younger daughter absolutely adored this device, as did I, but has been so...sad that they have ben such dreadful failures as tablets.
It also leaves a tricky situation as one daughter is about to get a new tablet while the remaining one has to wait so see if I can sort out a out of warranty reapir or refund for her device.
I look forward to hearing from you.
Yours sincerely
Martin Haswell BSc
Date: Mon, 2 Mar 2015 10:49:17 +0000
From: customer.service@KNOWHOW™™™.com
To: saintallnights@hotmail.com
Subject: PCW2*****9CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World
Dear Mr Haswell,
Thank you for your recent email dated 27th February 2015. Please accept my apologies for the delay in this response.
I am sorry to hear that your Advent Tegra Note has not been working as you expected, and that this is the same issue that you experienced previously, I can appreciate how disappointing this must be.
To resolve this issue we need you to take the items into your local store along with any previous documentation you have regarding repairs and purchase.  Our trained technicians can advise you on what action to take next regarding a repair or an exchange of
the item if possible after inspection.
Should you require any further information, please do not hesitate to contact our Technical team on 0344 561 1234, where they will be happy to assist you.
Kind regards,
Saji George
The KNOWHOW™™™™ Team
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----- Original Message -----
Dear Sirs
ADVENT TEGRA NOTES (PLURAL)
I am emailing you regards two Tegran Notes out of three that need repairing for the third time each and are over the one year period.
I contacted you about this previously over this and to point out the potential of a very embarrassing and damining situation that could very well occur from all this as all three items have failed for the exact same things over and over again and I had a previoous
row with your company over selling goods as refurbished..
Please, please, please do not get that highly offensive idiot that called me previous to be rude and sound fecking stupid on the phone where I had to record him and then run rings around him and make him look like the twat that he is.
Now I have been unable to bring in the devices before because I have a disability and a series of other health issues that all flared up and with a huge battle with a public service also corrupt who completely folded in and paid me thousands of pounds and about
to do so again. They are one of just many I have exposed and this year is going to be somewhat...shocking. My disabilty consists of 120 odd symptoms belonging to just one condition of several I have and one symptom being short term memory issues.
So in any event of a media war and legal war between us be under no illusions to who has all the aces and all the proof. Regardless of your size, money and owners I assure you it will not end well for you. I have beaten far bigger corporations than you and
far more dangerous corporations than you and during the rest of 2015 will defeat a whole string of them that will draw a lot of attention to both me and more importantly my blogs. So not a good time to argue with me and force me gaze and focus upon you for
the next few months...especially with the documents I have going up in May a few weeks before the General Election.
Trust me when I am understating it and not even describing its huge size and braod spectrum all that well and believe me when I state that if you think your some be all and end all company that cannot be touched...well, lol, there are people and organisations
on my list that would shut the feck up anyone who was lauging at this point or taking the piss...see for yourselves and keep an eye on it ...
asaintcalledallnights.blogspot.com
Now to avoid any...situations upon entering your store with these products I want you to realise this situation and be agreeable to it as well as prep the store staff in Enfield, Middlesex on the situation. Now we would not want amy embarrassing situations
to occur. Well I should say you wouldn't? I really do not care and embarrassing situations is why I have in just a couple of years humdreds of thousands of people reading my words. Another year or two from now will be millions...I assure you as I have just
spent £3,500 in two weeks on gadgets and toys to help me with that and I already had an impressive collection. I am spending £3,000 over the nect two months too on even more toys to help me achieve even more and a lot more often.
So if you could please be so kind to actually get back to me to say that these devices can be returned without...incident, well then I would be grateful because one of these belongs to a friend's daughter they bought on my recommendation. A recommendation I
made I have been made to look utterly stupid over. And being made to look utterly stupid is something I rather do not take too kindly too, of this I assure you!
I look forward to hearing from you.
Yours
Martin Haswell BSc
From: saintallnights@hotmail.com
To: customer.services@pcworld.co.uk
Subject: Advent Tegra Note
Date: Thu, 25 Dec 2014 13:03:21 +0300
Dear Sirs
I purchased three of the above named tablets just prior to Christmas 2013.
Within weeks two of them had to be exchanged. Within a couple of months two more had to have their batteries replaced. Within another couple of months another one needed a battery replaced.
To cut a long story short I have been through nine of these devices in less than a year.
Now as these are exclusive to you in the UK and I'm well aware they were manufactured by EVGA for nVidia under licence I should not have to explain just how embarrassing this fiasco should be to you. If you have any conscience at all that is and as its become
clearly obvious to me in recent years that you are selling new goods that were mostly not new it should be clearly obvious that I am none too pleased with you or indeed the people that let you get away with this.
So you can imagine how I feel over the fact that as of very moment...
1 I have yet another device that has had a battery fail...
2 After my own has escaped the battery problem it is now refusing to charge and had an area of the touch screen which is faulty!
Now as both a software engineer and a hardware engineer educated to BSc Single Honours Degree I can tell you with absolute certainty that I have never been so shocked and disgusted in all my life with the quality of hardware I have purchased.
I can also tell you that it has not escaped my notice that supposed tech journalists have failed to mention at all the issues with this model tablet either here in the UK or just America. Nor has this issue been mentioned in the latest iteration of this tablet,
the nVidia Shield?!
I can tell you also that not only can I rectify this issue but I have been doing exactly that for several years now and of late seem to find myself repeatedly dealing with you! You already sold me not only a used Corsair Vengeance K70 Keyboard but that had
a large bend in the metal frame! A bend that could only have been caused by a drop from a very great height while outside its packaging.
Also I had a phone call from a member of your staff at your head office but also a rude and brain dead one too!
Now I strongly suggest when you reply you do not insult my intelligence.
I would like to know what you intend to do about the latest failures with these two tablets and your assurance that your not going to just replace the batteries with what are so obviously done sub standard shite as you did last time?
Yours
Martin Haswell BSc
--
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   Opinions, conclusions and statements of intent in this e-mail are those of the sender and will not bind any Dixons Retail PLC company unless confirmed by an authorised representative independently of this message. We do not accept responsibility for viruses; you must scan for these.
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This e-mail (and any attachment) has been sent from a PC belonging to DSG Retail Limited (Registered No 504877) or another company in the Dixons Retail PLC group, registered office Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG.
If you receive it in error, please tell us by return and then delete it from your system; you may not rely on its contents nor copy/disclose it to anyone.
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