PC VILLAGE

Having difficulties with PC World, yeah funny name as much of their stuff, 80% or more, is refurbished and faulty goods and they they do manage to source some of their stuff directly from manufacturers, like Nikon in this example, week then they must be the only ones.

Argos, as I previously proved, do not and can not source items from Nikon desire the two maintaining that Argos are an official Nikon dealer. Yeah, borllacks to that!

Anyway here are some emails between me and Car Boot PC Village ...

Dear Sirs

My, my, how bizarre.

I am sorry but your way off here and I quite clearly previously stated the case on this and I am at a complete loss to figure out what is going on here.

This is because something is most certainly occurring because this was stated in the store, that there were only two purchases made. Which means your files/records have been adhered by someone though I cannot, believe me I usually do, think of a reason why. Nevertheless a mistake. In fact a big one and I will reiterated once again what I already told you but with one addition..

For the fourth time I only made TWO PURCHASES. The first one I purchased ONE TABLET. Now here is the but you need to pay cost attention to as I do get feed to with the inability to read and understand emails. Based on my tablet, the FIRST ONE, I then purchased another TWO as Christmas presents to two daughters of a married couple I know. From day one... Christmas Day 2014, these two were a nightmare.

Here is the added bit as no one had picked up on this fact at all despite the fact U have stated this several times too...

The first one was purchased via Visa. The second one via cash. Now either you have the two that were paid for by cash, in which case I can then go through my bank statements which I have been unable to do as not one person has explained the two purchases to me. Or you have one of the two, which were purchased together, along with mine that was purchased singly?! In which case what in the hell is going on? Losing invoices would likely raise an eyebrow at Her Majesty's Revenue and Customs. However they failed to raise two eyebrows previously under evidence provided to them by myself so as they now appear to be as corrupt as everyone else I have published evidence on I won't be surprised if they did not.

Now I do not know how I could possibly be more clear in explaining that you ate quite simply not forthcoming with your details regarding invoices?

Two hundred thousand people and rising have absolutely no difficulties understanding what I say and I would wager they would have no difficulties with the emails I sent to you.

I also stated previously that these are branded Advent and I purchased not one, not two but THREE products they day they were launched ask if which were faulty!

Now... as I know these were manufactured by EVGA and IF I was to start screaming incompetence at manufacturing at EVGA and questioning tech journalists as dozens of them failed to get ONE FAULTY ITEM when I somehow managed three from the exact same location, what do toy think might happen?

Is there any chance, do you think, that EVGA might defend their reputation vigorously and blurt anything out?

It is truly amazing how rise employed to spout gibberish on the front line fail to see how they are being manipulated and then existed to fall in their swords when the game is up?

They are also very bad at mathematics.

I wonder just how many of them will ever appreciate the fact that in my endeavours I was never after the front line staff, except those I realised were KNOWINGLY lying for amoral reasons, but after the Puppet Masters themselves? Ones that then move on to another private retail firm or public service on another huge salary while former brain dead staff have list their jobs and will find it impossible to ever get a similar career again?

Now if you would sorry yourselves out please...I had already previously grown tired of waiting and having to explain to the friends of mine while they only have half their money back!

Otherwise I will have to give them the money refunded to me for mine and... well you can imagine how I will be after that? Not good to your company of that I can assure you and in previous disagreements your head office acted cocky Luke it can't be touched...

I am afraid this simply is not true of anyone or anything. It is just that some things made to look impossible take a long time of working on before you win.

My battles on my blog have thus far has a 100% success rate and these finales to these battles are accelerating this year. As is my audience.

At some point some untouchable period are going to wake up to a horrific realisation. A realisation that will come far too late. That's the benefit of doing these things the long way round.

The long way round accrues a great deal more than just the odd incontrovertible evidence and in each case collects a large number of this type of evidence in each and every area/retail outlet/public service etc, etc...

Now if you please... stop stalling. I have had only a missed call from my mother on the mobile phone I have you!

Yours

Martin Haswell BSc

--
Sent from myMail app for Android

Thursday, 02 April 2015, 05:07pm +01:00 from PC World Customer Services <customer.service@knowhow.com>:

The service available at Currys and PC World
Dear Mr Haswell,
Thank you for your email dated 2nd April 2015.  I would have liked to have discussed this matter with you personally, however you were unavailable at the time of my call on the contact number provided.
After reading through your email, I was sorry to learn that the ADVENT YOGA tablet has since developed a fault during use.  My colleague has previously requested the receipt for the purchase to be forwarded to us, as we can only find details for 2 purchases under the current details that have been supplied.
Please provide the receipt details requested by replying to this email, so that we may look in to finding a resolution to this matter as swiftly as possible.  If you require any further assistance, please call us on 0344 5621 0000.  Our phone lines are open from 9am-8pm Monday-Friday and 9am-6pm on Saturday, we are also open 10am-5pm on Sunday.
Thank you for taking the time to contact KNOWHOW™ and bringing this matter to our attention.  I apologise for any inconvenience that may have been caused.
Kind regards,
Nino Salvati
The KNOWHOW™ Team
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----- Original Message -----
Dear Paul Evans
Hmm, the only odd message I had was from someone called Adam on my newly installed landline number I have not yet given to anyone.
I changed my number to Virgin Media, like my landline number, because Three Mobile did something very bad, very naughty and then lied about it to its customers, something tthat many big companies thinks is totally acceptable and the norm these days and I am afraid this will not do. No, no, no. I have a blog where I have been recording everything and everyone for several years, more than 5, and have records going back 20 years. I publish all I suspect on my blog and readers watch as I very literally go through every step to tricking them using the truth and catching them out.
Sou might have an old number, my new number is ...
07722 906530
Thanks.
Martin Haswell BSc
Date: Wed, 1 Apr 2015 16:39:19 +0100
From: customer.service@KNOWHOW™.com
To: saintallnights@hotmail.com
Subject: PCW2770185CR, RE: RE: PCW2754260CR, RE: RE: PCW2732989CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World
Dear Mr Haswell,
Thank you for your email dated 1st April 2015.
Prior to my email I have attempted to contact you on your mobile number, however this went to voicemail.
I am sorry to learn of the problems you are having with your Advent tablets.  After checking our systems I have found some purchase information, however I am only able to locate 2 receipts, which it seems you have received a payment on both for 2 separate out of warranty claims.  The reference numbers for these claims are CC2566025 & CC2566011.  As this is a third claim we would require the receipt for this product.  Please provide the receipt information for the third tablet and we will be able to process a out of warranty claim for you.
Thank you for taking the time to contact us, please accept my apologies for any inconvenience this may cause.
Kind regards,
Paul Evans
The KNOWHOW™™ Team
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----- Original Message -----
Dear Sirs
Sorry I am finding it hard making the time to get back to you.
I am still trying to locate the receipt too...
However one thing that I could do is film all three of the Advent Tegra Notes, put them on YouTube and then provide you with the link so that you can then go and see them for yourselves...failing that I have not found the receipt.
I say this, before you reply and wrongly inform me that it cannot be done this way, because the receipts are on your system and do not try denying this please because I was recently refunded for two products that were not bought together, and yet two were! Therefore you have already issued a refund using the receipt I am looking for.
Also the products have your Logo on them and you are the sole sellers of these tablets in the UK.
In tha meantime I will search and get back to you in the next couple of days.
Yours sincerely
Martin Haswell BSc
Date: Wed, 18 Mar 2015 15:32:13 +0000
From: customer.service@KNOWHOW™™.com
To: saintallnights@hotmail.com
Subject: PCW2754260CR, RE: RE: PCW2732989CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World
Dear Martin Haswell,
Thank you for your email dated 17th March 2015. Please accept my apologies for the delay in my response.

I am sorry to hear that another of your Advent Vega note tablet computers is no longer working.  For us to look into this further, please could you provide the following information regarding this product :
Any reference number
Full address given at purchase
Full name given at purchase
Purchase receipt
Purchase branch
Purchase date

When responding, please quote-case CC2579450.  I have forwarded your request to the out of warranty team and a case manager will make direct contact with you shortly.
Please accept my apologies for any further inconvenience or delay you may be caused in the conclusion of this matter.

Kind regards,
Marie Foster

The KNOWHOW™™™ Team
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----- Original Message -----

Dear Sirs
I contacted you previously regarding two of the three faulty Advent Tegra Note Tablets which you kindly sorted out for me by refunding the money ...

REF:

***************

Well one I purchased the first one, my one, it looked so impressive to a married couple I know that they requested I pick them up two for their two daughters as Christmas presents. Lo and behold they were rturned umpteen times for repair.

Well after I had been in the store I was informed by the mother that she suspected that the third one had failed again. The younger daughter never had the tablet out of her hands but lately was mooching around the house without it. It turned out that this third Advent Vega tegra Note 7 was also faulty.
I now have this device in my possession and I see that it has a very curious looking bubble under the screen I have not seen before. I can only assume that this is the liquid crystal which has leaked from the thin layer it is normally located in.

I am not sure if the item comes on at all but have it plugged in as I type, but another curious things about these devices is that they refuse to turn on when plugged in for about ten minutes of the battery is drained.

I have included a picture of the curious looking bubble.

This is a shame because this younger daughter absolutely adored this device, as did I, but has been so...sad that they have ben such dreadful failures as tablets.

It also leaves a tricky situation as one daughter is about to get a new tablet while the remaining one has to wait so see if I can sort out a out of warranty reapir or refund for her device.

I look forward to hearing from you.

Yours sincerely

Martin Haswell BSc

Date: Mon, 2 Mar 2015 10:49:17 +0000
From: customer.service@KNOWHOW™™™.com
To: saintallnights@hotmail.com
Subject: PCW2732989CR, RE: RE: Advent Tegra Note
Message
The service available at Currys and PC World

Dear Mr Haswell,

Thank you for your recent email dated 27th February 2015. Please accept my apologies for the delay in this response.

I am sorry to hear that your Advent Tegra Note has not been working as you expected, and that this is the same issue that you experienced previously, I can appreciate how disappointing this must be.
To resolve this issue we need you to take the items into your local store along with any previous documentation you have regarding repairs and purchase.  Our trained technicians can advise you on what action to take next regarding a repair or an exchange of the item if possible after inspection.
Should you require any further information, please do not hesitate to contact our Technical team on 0344 561 1234, where they will be happy to assist you.

Kind regards,

Saji George

The KNOWHOW™™™™ Team
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----- Original Message -----
Dear Sirs
ADVENT TEGRA NOTES (PLURAL)
I am emailing you regards two Tegran Notes out of three that need repairing for the third time each and are over the one year period.
I contacted you about this previously over this and to point out the potential of a very embarrassing and damining situation that could very well occur from all this as all three items have failed for the exact same things over and over again and I had a previoous
row with your company over selling goods as refurbished..
Please, please, please do not get that highly offensive idiot that called me previous to be rude and sound fecking stupid on the phone where I had to record him and then run rings around him and make him look like the twat that he is.
Now I have been unable to bring in the devices before because I have a disability and a series of other health issues that all flared up and with a huge battle with a public service also corrupt who completely folded in and paid me thousands of pounds and about
to do so again. They are one of just many I have exposed and this year is going to be somewhat...shocking. My disabilty consists of 120 odd symptoms belonging to just one condition of several I have and one symptom being short term memory issues.
So in any event of a media war and legal war between us be under no illusions to who has all the aces and all the proof. Regardless of your size, money and owners I assure you it will not end well for you. I have beaten far bigger corporations than you and
far more dangerous corporations than you and during the rest of 2015 will defeat a whole string of them that will draw a lot of attention to both me and more importantly my blogs. So not a good time to argue with me and force me gaze and focus upon you for
the next few months...especially with the documents I have going up in May a few weeks before the General Election.
Trust me when I am understating it and not even describing its huge size and braod spectrum all that well and believe me when I state that if you think your some be all and end all company that cannot be touched...well, lol, there are people and organisations
on my list that would shut the feck up anyone who was lauging at this point or taking the piss...see for yourselves and keep an eye on it ...
asaintcalledallnights.blogspot.com
Now to avoid any...situations upon entering your store with these products I want you to realise this situation and be agreeable to it as well as prep the store staff in Enfield, Middlesex on the situation. Now we would not want amy embarrassing situations
to occur. Well I should say you wouldn't? I really do not care and embarrassing situations is why I have in just a couple of years humdreds of thousands of people reading my words. Another year or two from now will be millions...I assure you as I have just
spent £3,500 in two weeks on gadgets and toys to help me with that and I already had an impressive collection. I am spending £3,000 over the nect two months too on even more toys to help me achieve even more and a lot more often.
So if you could please be so kind to actually get back to me to say that these devices can be returned without...incident, well then I would be grateful because one of these belongs to a friend's daughter they bought on my recommendation. A recommendation I
made I have been made to look utterly stupid over. And being made to look utterly stupid is something I rather do not take too kindly too, of this I assure you!
I look forward to hearing from you.
Yours
Martin Haswell BSc
From: saintallnights@hotmail.com
To: customer.services@pcworld.co.uk
Subject: Advent Tegra Note
Date: Thu, 25 Dec 2014 13:03:21 +0300
Dear Sirs
I purchased three of the above named tablets just prior to Christmas 2013.
Within weeks two of them had to be exchanged. Within a couple of months two more had to have their batteries replaced. Within another couple of months another one needed a battery replaced.
To cut a long story short I have been through nine of these devices in less than a year.
Now as these are exclusive to you in the UK and I'm well aware they were manufactured by EVGA for nVidia under licence I should not have to explain just how embarrassing this fiasco should be to you. If you have any conscience at all that is and as its become
clearly obvious to me in recent years that you are selling new goods that were mostly not new it should be clearly obvious that I am none too pleased with you or indeed the people that let you get away with this.
So you can imagine how I feel over the fact that as of very moment...
1 I have yet another device that has had a battery fail...
2 After my own has escaped the battery problem it is now refusing to charge and had an area of the touch screen which is faulty!
Now as both a software engineer and a hardware engineer educated to BSc Single Honours Degree I can tell you with absolute certainty that I have never been so shocked and disgusted in all my life with the quality of hardware I have purchased.
I can also tell you that it has not escaped my notice that supposed tech journalists have failed to mention at all the issues with this model tablet either here in the UK or just America. Nor has this issue been mentioned in the latest iteration of this tablet,
the nVidia Shield?!
I can tell you also that not only can I rectify this issue but I have been doing exactly that for several years now and of late seem to find myself repeatedly dealing with you! You already sold me not only a used Corsair Vengeance K70 Keyboard but that had
a large bend in the metal frame! A bend that could only have been caused by a drop from a very great height while outside its packaging.
Also I had a phone call from a member of your staff at your head office but also a rude and brain dead one too!
Now I strongly suggest when you reply you do not insult my intelligence.
I would like to know what you intend to do about the latest failures with these two tablets and your assurance that your not going to just replace the batteries with what are so obviously done sub standard shite as you did last time?
Yours
Martin Haswell BSc
--
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Please note that e-mails sent to and from the Dixons Retail PLC group are routinely monitored for record keeping, quality control and training purposes, to ensure regulatory compliance and to prevent viruses and unauthorised use of our computer systems.
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For PC Worlds latest offers please logon to our website at  www.pcworld.co.uk
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This e-mail (and any attachment) has been sent from a PC belonging to DSG Retail Limited (Registered No 504877) or another company in the Dixons Retail PLC group, registered office Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG.
If you receive it in error, please tell us by return and then delete it from your system; you may not rely on its contents nor copy/disclose it to anyone.
   Opinions, conclusions and statements of intent in this e-mail are those of the sender and will not bind any Dixons Retail PLC company unless confirmed by an authorised representative independently of this message. We do not accept responsibility for viruses; you must scan for these.
Please note that e-mails sent to and from the Dixons Retail PLC group are routinely monitored for record keeping, quality control and training purposes, to ensure regulatory compliance and to prevent viruses and unauthorised use of our computer systems.
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For PC Worlds latest offers please logon to our website at  www.pcworld.co.uk
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This e-mail (and any attachment) has been sent from a PC belonging to DSG Retail Limited (Registered No 504877) or another company in the Dixons Retail PLC group, registered office Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG.
If you receive it in error, please tell us by return and then delete it from your system; you may not rely on its contents nor copy/disclose it to anyone.
Opinions, conclusions and statements of intent in this e-mail are those of the sender and will not bind any Dixons Retail PLC company unless confirmed by an authorised representative independently of this message. We do not accept responsibility for viruses; you must scan for these.
Please note that e-mails sent to and from the Dixons Retail PLC group are routinely monitored for record keeping, quality control and training purposes, to ensure regulatory compliance and to prevent viruses and unauthorised use of our computer systems.
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