Showing posts with label bad customer service. Show all posts
Showing posts with label bad customer service. Show all posts

Monday, 25 April 2016

CITY OF SPIKING

Well this is odd.

The numbers to the last posts shot up, the NHS one most of all, then fell flat through Sunday and now, Monday morning, have spiked considerably.

The NHS breakdown post has shot past anything I have posted in the last few weeks, so maybe we are finally getting somewhere?

I have a couple of other posts I need to post up, one more to do with deep and philosophical kins of thoughts. Not supposed to marry up with science, philosophy that is, but I do not know why they say that. I have always been rather partial to both. Though I have a degree in one I did consider acquiring a degree in Philosophy too. In fact I was envious of a really nice woman I attended some lectures with at Middlesex University, called either Miranda or Melanie, as she did a joint degree in both Applied Computing and Philosophy.

Lost contact with her and so wish I had not.

Yeah so there is a deep thought like post coming up.

Had a rare visit from my sister and of course my house was a total mess, odd as I had this urge to rifle through everything like a nutter. While in her car started to feel that dreadful nausea coming on and was pressing hard into my neck into a tender region, as I have woken up finding myself doing on occasions. In fact I go through a period of doing that several mornings out of just a few and then I seem to stop for ages. Very weird and something to do with why I was sent for a DEXA scan due to Osteopenia a few weeks back.

Ooh yeah I forgot about that in my NHS breakdown. Well in fact there are over 100 symptoms to Fibromyalgia I did not go through but did not see the point. Can be so boring for a reader just to go through an inordinately long list of health symptoms.

I used to say it was around 120 but my right knee turned out to be a separate problem and at last some of my back is too, neck and thoracic. In fact that Dr Kirkham did look at my back and did a lot of 'hmm'ing' and 'ahhh'ing' so maybe the buggered back shows how bad the Fibromyalgia is?

Because Fibromyalgia Syndrome is to to a natural kink in your central nervous system taking a whack to some point and becoming even more kinked. This leads to not receiving non-restorative sleep which screws up your brain and without it cannot 'reset' itself each night and fires things off all over the place. You might call these signals 'red herrings' as there is nothing there, except the pain is exactly the same as if they ARE there. Hence why it can be classed as a disability.

The difficulty comes when you only have Fibromyalgia causing a few things and of course as I have already established, the NHS and GP's wanting to avoid diagnosing anything they can because they are obscure.

I long for the day with a Star Trek like 'tri-corder' that can diagnose you in an instant. No more lying and avoiding tricks, and hopefully by then much better was at ridding people of all of these obscure ailments and especially the 'syndromes'.

I hope this spiking is a sign because I could do with a bit of a boost. I have been lacking my mojo of late and it has been driving me nuts. I keep nodding off too, don't know what that is all about. I am even praying for dear life that acquiring this new camera is going to make my hyperactive again?!

This is the time of you I should be becoming more active and cycling a lot more and with a camera in tow. A decent camera and a decent zoom bridge camera at the very least. Because of photographing and filming birds, you see? Anything else animal wise at a distance too, so most mammals. Because of my knowledge I can normally identify a majority of things and at least know its something out of the ordinary. Well, if it stands still for 5 seconds! Lol.

I have people into animals, scientists even, that come along and use my location and recordings on YouTube to track animals and even study differences in bird song of the same species but different geographical locations. The Yellowhammer for example.

So I help keep a check on populations of given areas, something I would very much like to spread further afield.

I did used to drive an Alfa Romeo GTV 3.0V6 but thanks to illegally losing my Disability Living Allowance about 8 years back I was forced to sell it and lost £2,000 on it. This is fresh in my mind because my sister is trying to sell her Mitsubishi FTO 2.0 Manual and I was explaining that had I not lost my car my blogs and YouTube channel would have ten times as much content as they currently do.

With the visitors to everything passing the 300,000 mark some weeks ago you could guess that this number would at least have a zero on the end of it?

That is why I contacted all those people ... and then some I filmed the envelopes to that either claim to take people to court on your behalf or offer help to disabled people...


This was not all of them and was actually 'Wave 2' of possibly three, as some may have given me others to approach, cannot recall but was at least one, AvMA.



There was these but not included with the mentioned 'Wave 2' and these were letters to literary agents about 3 books (two corruption one amphibians) I approached them about prior to blogging, it seems that acquiring over 300,000 people across the blogs and YouTube channel does not amount to much.

Maybe you need to be a brain-dead TV, Film or radio celebrity to be taken seriously about getting published? Degrees, experience and knowledge do not count for much, just ask J.K Rowling who was rejected countless times for Harry Potter and I even read that her being accepted was actually a mistake on the literary agents part? Lol.

Onwards and SIDEWAYS.

Looking outside ... grey and being outside ... COLD!

Marvellous!

I start to wonder if I want to buy an expensive camera as things go so wrong and so sideways soo often that I tell myself 'You will buy this camera and it will be SHITE weather all summer, just you watch!'. Lol.

Short range shots and filming and the Sony is still OK for ... umm I think?

I digress.

Yes so that is the film of most of the help agencies, charities and organisations advertising legal representations. Hmm, when did I post that I wonder?

It was posted on the 23rd March and I probably posted the letters 24 to 72 hours earlier? SO well over a month since I have posted them.

On the legal front I got three 'NO's' with some serious changing of the goalposts without seeing, listening or even asking for any evidence. That was Patient Claim Line.

On another I have got a 'NO' and then this changed to a 'Maybe' for the same reply that Patient Claim Line got which they then got snooty and insulting about while also moving the goal-posts.

I cannot recall if there were any others.

So I spent a number of years gathering the best evidence in the world while helping someone close to me for three years with a case that judges said was the biggest they have ever seen and for someone with short term memory issues too.

So registered disabled, buggered feet, back, ankles, knee and memory and a mountain of data, helping with someone else's case so that they win and I get ... nothing. Lol.

But wait? Did I not say this is what would happen?

In all honesty if I ever got someone to act on my behalf legally I would have a fit and then pass out. I tell you it would literally be such a shock to me it would take me days to get over it. Even weeks later I know I would stop and think ... 'blimey, this is actually happening?!'

I just did a search for 'medical negligence no win no fee' and the top three in the search results are 

  • Slater Gordon
  • Patient Claim Line
  • Irwin Mitchell

All of which I have contacted about my evidence.

  • No answer, which is rude
  • No, rude and moving the Statute of Limitation from 3 years to 2 (their own rules)
  • No answer, which is technically, once again, rude

Just contacted ... EDITED

  • http://www.medicalnegligenceassist.co.uk/contact-us
  • http://www.theclaimsconnection.co.uk/contact
  • http://www.medical-solicitors.com/contact-us/

Let us see how they respond? Instead of what I did last time I sent the chronological list that made AvMA to go from 'No' to 'Maybe', though I have not heard back from them. Lol.



I have always maintained that everything is corrupt or false and was my suspicion that these companies just advertise on TV to make us think, while they do away with Legal Aid and any rights you have left, that there is still an avenue to traverse should anything go awry.

That was my suspicion.

I have approached a number of them with the best evidence in the world, already proved for them that I did have something wrong with me three times over, which they failed to help me with three years ago. I have also managed to do all this within the three years Statute of Limitation but I have short term memory issues anyway. Plus the other court case I helped with.

So I have legitimate reasons for taking as long as I have.


  • Getting enough evidence
  • Getting recording of Doctors lying and one admitting falsifying test results
  • Helping daughter with her legal case for several years
  • Having short term memory issues
  • Keep going to these people, who say no, and forced to move ojnto the next one

There you go, four things I can think of, off the top of my head. Lol.

I remember once before someone being narky because they found out I had contacted several others ... errr there is a Statute Of Limitations on these things, as much as I disagree with them!

SO many people have a vastly overrated view of their own intellect and all because of a job position they hold. SO very funny, lol.

Wednesday, 12 August 2015

TAKING THE VIRGIN & OFCOM (PART ONE)

Right then ...

Right at the wrong time I am having more and more issues with Virgin Media. I stated this previously, err I think, and that my Internet connection was very intermittent.

Well besides only being with them 3 months and besides the fact that my Internet connection has been off totally for 4 days in this time, badly intermittent for almost two weeks, the failed to tell me that they would cut my Internet day the bill is due and that I would not be able to access even their site when it is cut ...

No forgetting all that momentarily I have now done a tally up ...

I have paid them £224 for their basic broadband and phone only package in three months ...

I also have a bill, or in fact two bills (see below), for £124 odd and yet was told on the phone I owed £40 and was actually in credit when this was due. You can see from the bank statements I paid Virgin Media twice in 24 to 48 hours. The first £30.13 because they said that was the outstanding I owe. The next day phoning to ask why my Internet was not back on I am told I owe £15.00 still?! (see recordins in part two which you will find hilarious)

I say you will find the recordings hilarious but if you have been at odds with Virgin Media, at WAR with Virgin Media either previously or currently ... 

WELL YOU ARE IN FOR A TREAT IN PART TWO!!

So what do I have here in this post?

First up is a letter I sent to Virgin Media telling them that they need to place my account where no sunlight at all will rest upon its surface.

I send a letter to Ofcom and remind them IO have complained before about both Virgin Media and Three Mobile, for placing software without permission on my phone that is easily proved and then lied that they did, again easily proved.

I rant ... lol!

Then you will find some details about what I paid, what I should have paid which are world's apart to over £100 or double that depanding on if the two bills they sent me for £124 are true, they said on the phone and in the recordings that they are not ...

Guess what I am going to do? If they cut the Internet again, which they always do, I am going to phone up and ask how much I owe.

Now taking bets about it being £40 as they stated in the phone-call, it being £124 odd as stated in the two bills or higher than £124? LMFAO!



VIRGIN MEDIA LETTER ...

11th August 2015

Dear Sirs

ACC **********

I have been with your service a very short time.

Yet in this short time I had been paying you I have very rapidly come to the conclusion that your service is utterly abyssmal. Not just for one or two reasons either but for a whole long list of reasons ranging from no service, slow service, intermittent service for days and days on end but a completely unprofessional one that goes beyond incompetence.

This is because out of 6 conversations about one single problem I was told a dozen different things about this one single solitary problem! Many people ask me how in the world a company, that charges a fucking late fee, can give so many different reasons for the same problem?!

I would have reacted the same way had someone else told me the story!

Well how about having your Internet cut off for a late bill and let us forget the fact that unlike every single mobile phone service you cannot provide your customers with a way of accessing their accounts with you. Of which there is absolutely no excuse. A stated EE, T-Mobile, Orange, Three and O2 all manage to do this and have done so for years now.

Let us forget about the fact that you failed to inform me that if the bill was late that you would cut my Internet connection off. Let us forget the fact that I did not want the fucking phone, which was the cause of the problem because of just three phone-calls I made. Let us forget the fact that despite not being able to access your account to pay you also did not send an adequate bill out in plenty of time. Let us also forget the fact that you informed me that the installation fee was £25 and then later decided it was £50 and added the remaining £25.00 to my first bill that ended up being £88.00 odd.

Now let us forget them for a moment while I state to you, a company that has the audacity to set a late fee without telling them to its customers without warning them as if it is so terrible to make a mistake and be late, despite the fact that the company has set things up so that the customers end up being late. Let us forget that and immediately point to the fact that the audacity comes in when the company in question can be easily described with the saying that 'the right hand does not know what the left hand is doing' and this would be an understatement and then some.

No … on being cut off and realsing I must be late with a payment I go down to your store in Enfield Town to pay …


Except I am told I do not owe anything and that the Internet has been cut off doe to a security breach

I then return home, phone you and go through various people before being cut off

I then try again and on the phone for ages before someone tells me that I have not been cut off because of a security issue but that I have an outstanding amount of £30.13

I pay this and was first told my Internet would come back on, but then later told by someone else it will not come back on until I have spoken to your fraud department, then I get cut off … again!

I phone back up and I tell a lady, after another long wait, what has happened, she confirms I need to speak to the fraud department and tries for ten minutes to get them on the phone so I do not get cut off again … she then comes back and tells me that she is getting a message to say that they went home 8 minutes earlier. I have a go at her and your company and tell her you have 24 hours to get my Internet back on or I am gone, not because of the absolutely dreadful contradicting alone but also because of the lying and failing to inform of penalties, like late fees, no bills and the installation charge. She is a little stern and insists I can only get the Internet back on after speaking the the fraud department. I tell her I have stated all that I am willing to and hang up on here. She fails to see that everyone else has told me differently and that every single person, including her, has been insistent that they are right and cannot see what I am angry about. Guess what?

She was wrong!

Twenty four hours later I phone up to cancel my account due to God knows how many breaches of the T&C and the Internet not being back on when I am told that the reason that the Internet is not back on is because I owe you £15.00?!?!

Once again your staff think they are right … until I ask him WHEN I paid, how MUCH I paid and HOW I paid.

Fortunately this gentlemen suddenly realises that I was told wrong the day before, which was when I paid. He is aghast when I tell him that I was first told

I owe nothing and the next bill is due on the 3rd August

I owe £30.13 and the next bill is due on the 9th August.

Now being told that I owe another £15.00 on top of the £30.13 and the next bill is due on the 12th August!!

I then point out that he has to admit that this looks like a deliberate attempt by his company to collect a lot more money than the advertised £27.99 each month? Pointing out also that this has already jumped up by £5.00 per month because of VAT they also failed to point out.

Nope! This letter is being sent with my demands not because of all this and in just the space of three months! No would you believe it, it gets far. Far worse?!

The 14 day cancellation period works at 34mb/s and then immediately drops to 5.99mb/s for the next 4 to 6 weeks with an upload speed, I depend on, of 0.99mb/s!

Then one day it goes off completely all day so that I end up phoning up again!

I get told it is being fixed and improved and sure enough it actually comes back on while I am waiting on the phone and I, for some reason, decided to test it and it registers 47mb/s. The closest this has come to the advertised 50mb/s since I took it out! Another breach of the contract.

This works fine for about a week or two, up until ten days or so ago. Since then it has been on and off constantly, so much so that only half the time can I watch a ten minute video on YouTube without it failing!

I am afraid it gets worse. Then it is going to get a lot worse and I guarantee your bosses will not take much notice … well that is until they get to the end of the letter.

Now because I went with Virgin Media … so did my daughter. But guess what?

Her experience with the hidden charges, bills over twice the stated and quoted monthly figures and the the service has been exactly identical to my experience and within a month she cut it off. You then proceeded to take money you had no right to from her bank account leaving her overdrawn which incurred a fee from her bank.

Want to hear how this gets worse?

This money yo took was MINE! Mine that I paid into her account several times because you were taking more than the quoted figures!! Oh no this is not the bad bit.

Now I am going to tell you a little bit about who we are and what we do and are about to do.

I am going to forget about, or rather skip, details about my health condition and the pains and short term memory issues it causes me and tell you what I have been doing for a fair old while. Before I do I am going to tell you that a copy of this is going to the Ombudsman. Now this is the part I stated earlier that you wont give a flying feck about. I am also going to tell you that I know and know why that you wont.

I write a whole series of blogs and have been doing so for over 3 years now. Many of these are in sciences I am expert in, one is computing! Oh dear. No that is not the worst part, far from it.

My main one and most popular one is on corruption, lies and cheating of mainly public services, umm almost all of them, and also a dozen private companies.

I have been working secretly and then not so secret;y on these for over 7 years. In the last 6 years, let us see if I can force the penny to drop for the first time ever among big idiot corporate firms, I have recorded every single conversation I have had. I very rarely end up with something that does not consist of something major.

I knew that the Ombudsman were all corrupt and one by one and with each and every industry and public service I sent them details, knowing full well they would make excuses, drag their feet and do nothing. Unfortunately they fell into trap after trap I set for them.

I ended up with over 100GB of data and in fact it tipped over this many, many months ago.

Here are a few of those I got and caught red handed and remember I have all the assocaited ombudsman for each and every one …

NHS
DWP
Local Councils (FOUR)
Police Forces (TWO)
HMRC

Argos
Shop Direct (via Littlewoods and Very Catalogues)
PC World
B&Q
Three Mobile

That list is not complete and remember all ombudsman are involved. Now I will tell you just a couple of things that have occurred in this time followed with what is about to happen.

In January 2013 I was asked by a backbench Labour MP, via email, if he could use the contents of my blog in the House Of Commons to attack Iain Duncan-Smith and send to the media. I said yes and many of my subject matter was already appearing in the news so much so that friends even started to notice. This increased after that request.

I have had four court cases concerning the above and I won every single one of them.

Now are you ready for the part where your company's bosses will start pooing there pants?

There is currently a court case. A very big court case and that is an understatement. But how can I emphasize this without blurting out details which may breach the media ban on the case?

It has gone on for three years.

From the beginning the legal firm offered to pay all the fees, now they are not a no-win-no-fee law firm, they just knew this was huge.

It has gone across five courts before ending up in the hands of the Supreme Court. Oh and we won.

In a matter of days we will get a phone-call and I will then have to travel some distance from home and remain there for months … because they payout is huge, over £1 Million, and the person receiving it only young and will need guidance.

It is in the hands of the Supreme Court because no one has done anything like this before.

Despite the fact that from day one the law firm stated this was big and wanted to go to the media they are now stating, along with several court judges, that this is far bigger than they ever imagined and the biggest case they have ever seen and in the entire country. Hence the Supreme Court has to set the punishments and the damages, which is why we do not know where between the £750,000 minimum the law firm states and the £2 million or more it could be and some cases like this have a limit of £10 Million, or did ten years back. Know how I know?

I was PA to friends who were solicitors during a very difficult time for them.

'Our' legal case is over, bar the figures...and the shouting. I have heard that some shouting already took place, probably because the council discovered that the damages they have to pay will not be £100,000 or £200,000 that they thought it would and be higher than the £850,000 that 'our' legal firm asked for.

Oh dear.

Unfortunately for them they used old ammunition that I have had a defence for, for the last 4 years that was incontrovertible, legal documents going back to the time they tried to wriggle out of when was nine years ago and documents going back 20 years. OOPS!

Quite how the Supreme Court will react to being lied to by two big public service institutions, one of which being a local council and one being a Police force, I do not know. Especially since they have started uncovering that this has been going on in other councils and Police forces around the country each of which has been covered to one extent or another in both the national tabloids and the TV News media.

Before any link is made to to other cases and that ours was discovered prior to theirs, my reputation does precede me with many that I rip in two, I should point out that in the case of Rotherham Council where the victims have only just started their 3 year battle and ours is already over.

Journalists were told, err well warned, by commissioners and MP's to … 'expect more' and that 'this was not the only one'.

I have it on good authority that the not only does our case affect the four, ooh did I forget to mention there are FOUR, but in one it has to be deconstructed and rebuilt. Staff belonging to this one were innocently chatting to my 'partner in crime' in the halls outside the courts one day. When they asked what their name was these two professional people said they knew who they were, to the bemusement of my 'partner in crime', then stated they cannot be seen talking to them and ran away. Before they fled they were asked how they knew this persons name and they said 'Know your name?! EVERYONE knows your name and about your case!'

Oddly enough that is not the case out of the quarter of a million plus visitors I have had on my various blogs … though I am somewhat … discreet about it for now.

However by the time you have been able to digest this letter or within a week of digesting this letter I would either be out of town for some considerable period or booked to be so.

When I am the legal firm want to speak to me directly and added to this the media ban on the case will be lifted and will finally find out whether or not a well dressed woman in black who has been taking notes within the court room for many months is indeed the national tabloid journalist I think that she is?

Also the legal firm will no doubt want to carry out something they have wanted to for quite some time and that is contact the news media themselves. Do you know people actually as me why?

I say … 'What do you think that if the defendant pays out over £1 Million or even half that that the news media wont want to know what the hell for? Have you then considered all the other media, like radio and magazines that will also want to know? Exclusive interviews and anything else like that?'

Do you know what some of the other inevitable questions will be? I get them already from some of the general public … 'How the hell did you do it?!'

Any idea what that media coverage will do?

Any idea what it will do to my blog when it happens in a months time?

Any ideas to what this will do to everyone I have battled I have mentioned?

Any idea how the public will eventually react to that I have provided and those that I have exposed?

No? Yeah, nor did all the others … which is why it was such a brilliant and ingeius plan from day one!

Now by the time you read this … this letter will be pride of place on my blog. I previously warned you about this but it matters not … I knew you would cast it aside and not see me as a threat at all.

This is indeed what makes the whole thing an even bigger headache for those I have battled with who have lied, cheated and treated the public/customers with contempt. I make you look both incompetent, evil and above all appear protected. Because I have know for a very long time, over a decade, that ombudsman do not do that they claim to do, are tasked to do and paid large sums of money to do from the public purse. Why did I do that?

To not only expose corruption anywhere and everywhere but to maker the public also see that the amounts of money they claim to be wasting on waste of time benefit claimants are misguided, lies and that this area is a piss in the ocean compared to what is really going on.

Are you worried now?

I want you to cancel my account with you and I have not even sat down to work out why I was told that my bill due any day now was £70 for a monthly £27.99 … sorry £32.99 bill which I have already paid £35.00 towards on top of that £15.00 no one told me about.

Oh and I will go through the amounts of money I have paid you in my bank statements for the few months I was with you along with the payments I made you towards the mobile phone service which was also suspect, a lot in payments and missing some things I was not informed about!



Yours





Martin Haswell BSc

PS I have not even covered all of the complaints here, like how I could not get into my account to check my bills and that when I then clicked on forgot password it stated no one with my email existed. So I then clicked on create new account where I was then told that my email did exist.

A no win situation that it took several of your staff and technicians several explanations to understand after trying to tell me to try that I already explained had tried several times!!

PPS Or the fact that immediately after paying the £50 for the £15.00 bill, so I was £35.00 in credit for that bizarre £70 bill I received not one but TWO bills through the post stating I owed you £122.00?!?!

You do know how to use computers, right?!

Oh and I know you have been selling my ex-directory number out to firms … because I gave it out to only two people and my GP.


All but one family member were NOT given my number and none of my friends were given my number and yet I have had dozens of marketing and sales calls!!

LETTER TO OFCOM ...

Forenote ... there was an end ... I must have forgotten to save it when I got a call from my ...

'PARTNER IN CRIME'

Get a lot of those ... well getting closer to 'D' DAY!

OFCOM ...

Ofcom Riverside House
2a Southwark Bridge Road
London SE1 9HA

11th August 2015

Dear Sirs

Virgin Media Complaints PLURAL

I have contacted you previously regarding the above.

Do not worry I have known for a very long time now that ombudsman do not do anything, please do not insult my intelligence by even trying.

That is because I have been playing ombudsman into glaringly obvious traps they have missed along with all associate companies and public services I have battled with.

About to cast these statements to one side?

Yes I would wager you would do that to! However the time is very rapidly approaching nigh and I would direct you to read ALL of the included letter I sent to Virgin Media! Your urge to cast these statements to one side might just change a tad once you have read it.

Oh and do not feel alone, by all means. Because some other ombudsmen are getting letters to about now.

Not only was it all in the planning … it was all in the timing too.

Unfortunately for Virgin Media they did some very, very bad things, told some very bad lies and made not one or two but several really bad and unprofessional mistakes.

I am also going to state that right here and right now Direct Debits should be outlawed among those that cannot nor have not any intention of sticking to a flat monthly fee.

I think you will agree that the time is nigh that the public have help and are stopped having to worry, or indeed PAY, for the mistakes of others that cannot handle the technology that they themselves sell to the public.

I would strongly suggest you dig up my complaint to you about Three Mobile and their lies, cheating and doing the same thing virus program writers do but think it is OK because they have money and power.

I also think it high time that you and the government outlaw being able to sell you the same service not once, not twice but three or four times over. Hmm … with landlines this makes it five or six I believe?!

But by all means … do what others have done that are about to get their own letters along these lines for their own failures, deliberate or otherwise.

I mean after all … maybe I am lying in my letter to Virgin Media about the fact that I have a Supreme Court case that will … no has destroyed four public services the entire public will get to read about when the media bar is lifted in a couple of weeks time. Lol, a couple of weeks for this to sit in the inbox tray before anyone realises what has happened, what I have done, what is about to happen and how they can get out of it.

Yes, go ahead and ignore it all … because this will have such a negative effect on what it is I do, what I blog about and when the quarter of a million visitors I have had so far rockets through the roof during the Autumn and Winter of this year of 2015 it will have such a negative effect on that too!

Everything I have ever done on my blog was planned so that I could not be stopped and whether or not companies or public services acted or not I simply could not lose.

Nor could I be stopped. Even though I have well over 100GB or data much of which is recorded conversations across 5 hospitals, 5 GP practises, four local councils, two Police forces, HMRC, many others and all their associated ombudsman over 7 years, 20 years with the documents.

Take no notice of the fact I had a mountain of stuff by January 2013 when a backbench Labour MP asked if he could use elements of what I had in the House of Commons and send to the media.

Or the fact that the legal team is representing a 'partner in crime' no one can link me to for about another month, that it has been going on for 3 years, they paid all the bills (not no win no fee and no legal aid) and are dying to speak to me in person in a few weeks time.

Or the fact that a national tabloid journalist has been taking notes in the courtroom for months now and that there is a media ban on the case. That the judges across five courts that heard this case have stated it is a landmark case far bigger than the huge label they gave it from the outset three years ago.

This does not include the Supreme Court. Oh did I fail to mention that we won … two months ago and that winning was on the cards from day one? Oops.

Also forget the fact that despite the excuses that Virgin Media have tried or will try to to give that my 'partner in crime' decided to take out a service with them, as we were going to be richer by well over £1 Million in a matter of months and maybe over £2 Million once my own plans come into play and the tabloids inevitably pay via our law firm, and had the exact same set of bad service, lies and large bills that I have had!

Or the best advice is that you should pay very close attention to what I stated in my letter to Virgin Media included in this envelope.

I do not know whether all you ombudsmen or even all the industries stick together, well there have been more than a few accusations of price fixing in the news media, but if you suddenly or your bosses suddenly feel the urge to warn all other ombudsman. Be my guest.

Be warned that as well as those that well be destroyed in the coming months IU have already beaten the hell out of many others in four separate court cases. Proving that with each and every one of them that the ombudsman, and help and advice services for that matter, were all wrong in each and every case stating I had no case.

What is more is that each and every case I won I did so without even appearing. In one instance the party who lost, Shop Direct, then proceeded to lie to me and tell me that the court had given me 28 days to pay them £400. Forgetting the fact that I point out to them that I was well aware that they were lying and that they had lost but we was now 14 days into a 28 day period the court told them were to get off and come back with a better case.

Oddly I never heard any more on the matter!

No these were not included in the four big name public services that have all just lost in court to us, these were four previous cases of which there were only four meaning that I have a 100% record across a decade of winning.

A number of victories that have now doubled overnight while keeping my 100% record.

But then I planned many years ago from the outset and up until this point in time while this case completed to give a message out. A very, very big and incontrovertible message to one and everyone in a short space of time.

That I took on and exposed corruption that ended up surfacing everywhere I looked 100% of the time and that was never, EVER going to beat me.

I can assure you that even from a Vicar, along with many others, that I have had all the questions you could think of including the most common 'How the hell did you do this on your own?!'

By the time that 2016 hits us which is well under 6 months away there would have been hundreds and hundreds of questions along these lines … and many other lines to boot no doubt.

LETTER END ABRUPTLY!!



Right now I have worked out that I paid ...

£224 odd though from what I worked out it should be £126 odd?!

Bearing in mind I am told on the phone I owe £40 on this bill but have two, presented below, that state £124 odd!

Also below are edited bank statements that show I have paid out £224 odd in total to them, along with the screenshots are the bills stating £124 odd, which should be £40.00!

This is PART ONE and in PART TWO I will publish the recordings of the many phone-calls I made to them where you here them not have a fucking clue about how much I owe, now when it is owed (GOT THREE ANSWERS FOR EACH), or why my Internet in three months has gone from ...

MIDDLING-UP-DOWN-PERIODS OF OFF COMPLETELY-INTERMITTENT FOR WEEKS ON END!!

Added to this in their inability to understand simple English, or I cannot either access my account, retrieve my password nor create a new account and they say 'oh click on forgot password' .. TWICE!!

The entered, not me but THEY, entered my email wrong, spelling 'saint' in the email as 'stain' LMAO!

BANK STATEMENTS TOTAL PAY TO VIRGIN £224 ODD ...






NOW MY FIRST EVER PAPER BILLS IN TWO MONTHS ... OH AND IT IS EXTRA £5.00 FOR BILL WHICH IS ON TOP OF THE £5.00 TAX ON TOP OF THE QUOTED £27.99 PER MONTH! ...





AS I STATED THE RECORDINGS COME IN PART TWO ...



Wednesday, 15 July 2015

GET LARGE, GET INCOMPETENT

I have some issues right at this very moment.

Except I have no idea what they are!

What I can tell you if what happened with one and that there are ... recordings!

Yes after a long pause the old faithful of my bag of tricks makes a return.

I woke up to discover my Internet was down. I thought 'here we go again' because only a month ago I was overdue on a payment I had no idea about and no bill.

This will be a short version before I publish the full written version along with the recordings. But ...
I went to their store in Enfield Town and was told I owed no money, the next payment if due the 3rd August and the Internet was locked due to a security issue.

Back at home I call them and someone tells me out is due to an outstanding bill but there is also a security issue. If I pay the bill I get the Internet back in twenty four hours. I pay the bill.

I then get told that someone had tried to hack my account! I'm told they have to put me through their Fraud Department.

After 15 minutes or so of trying to sort this out and some long, long pauses I get cut off. Other person cleared, bullshit.

I then try again and get through to technical...asked security questions twice ... again! Moaned at being aged this as I need to be out through to Fraud, who will no doubt ask me a third time, and this was talking forever. Put me through ... got cut off ... again.

Phoned technical again ... different person, also not good with English, go through the while routine yet again. Hey cut off.

Phone someone else, very cut off. Phone billing instead to get someone who speaks English. Go through it all once again now mir than thirty minutes trying to sort this out ... she makes sure she gets then on phone first before putting me through. First few minutes she had trouble then said it's working now. Then tells me she is getting a message saying they closed 8 minutes earlier!

One thirty minute walk to the store, back home five phone calls over NIR than thirty minutes, cut off several times, answer the same security questions 8 or 10 times and then told that!

I also find out that I was lied to. It now turned out that the payment I made would not have my Internet switched back on?! So I've paid them for a service I'm no longer getting and have to call them tomorrow?!

I think not!

I then get stern, explain this problem is not my problem out fault. That they need to ring me and that they note have twenty four hours or they can stick their shit service where the sun don't shine!
I have, after all, only had this a few months.

Three or four and with both their landline, broadband and the fucking mobile phone I've paid out over £200 and yet spent most of the time without credit on mobile.

I've had the Internet deliberately locked twice. Not been sent most of the bills.

Was not told the first installation fee was only half of it.

Not told that the monthly fee didn't include tax.

Told I would get Internet back paying bill then told I would not. I didn't get this service for the phone. Was only interested in broadband landline! But punished and had broadband cut because of late payments.

I've had companies phone me when I'm ex directory and only my daughter had the phone number. Had twenty times as many cold call phone calls as I've had calls from my daughter. That means Virgin Media is handing out my ex-directory phone number!

Brilliant service!

Quite obviously the to brass on large companies as it as a privilege for us mere mortals to be signed up with their companies?

Late payment fees of £10 a time when they don't send you bills out?! Are you fucking kidding me?! I wonder if Which? Magazine knows about this? Ooh I'll send them an email! Lol!

Now they want me sitting around my house with my thumb up my arse while trying to get through their shite systems that lie before talking to idiots, asked same questions as there robots to get the service back I'm fucking paying them for they promised faithfully only a month ago they would not cut off?!

Yes of course I'm going to do that!

I also turned down an offer to go to the cinema in the morning so I could waste my time getting to their useless store!

I also have several videos and a dozen or so photos to upload to YouTube and blogs! So costing me money, well technically, too!

Obvious them making ... ooh, no bills/£10 late fee, conning money out of customers is the only priority in their eyes?!

Customers are way, way away from even being on the bottom rung of the ladder for importance.
Also and once again for the umpteenth time it's OK behaving like this, treating people like shit and conning people because they only have to say sorry?!

'Sorry' and 'We can learn from out mistakes' should have a law brought in where whoever states this in the media goes to prison. For a year!

Why? Because they do bad and even irreparable damage because they can always state one of those two lines to the media when caught out and the fucking media 'buys it' or completely misses the most important factors in all this.

No question about that.

Yet time after time they are allowed to get away with it with no penalties that could come close to being a threat and therefore punishment. Nice.

Now I think it's time to contact the NHS and the PHSO again ranting like a demented thing and pointing out their deliberate mistake in stating they needed to me.

Something wrong with their phones? They were given my contact details including my mobile number! Ooh...maybe...they are with... Virgin Media?! Lmao!

We are now in the latter half of July. It really is not a good time to be on my bad side and in my focus!

But, hey? They are big and powerful companies. What could I possibly do to them?!

At least... that is the mistake they are making! A mistake made by no less than 8 other organisations have made that have, and about to, backfire on them in the most catastrophic way.

Did I say '8'? Sorry...thinking of the four that did this previously and the four sinking with their ships right now.

The aftermath will have a fallout that will encompass a great many others over a 6 month period or more.

Or...in other words...a period of six to twelve months that will affect more organisations than the last three years combined!

The last three years means 8 organisations. So more than 8, probably a lot more, will feel the heat in the first six months after the end of August.

I'm guessing it's 'August' based on what a legal team stated. Could be a little later. Could be a little earlier.

That reminds me! A long since previous naysayer listened as I explained the immediate after effects of the imminent storm. As I explained that 'if' things happen as both I and the solicitors predicted then these things will happen.

The response? "Oh, of course!"

Like always with me it's never about just the one thing, just the one set of facts or just the one battle.
Multi-faceted. Remember? Lol?

Or as I like to and sometimes refer to them as ...

DOMINOES!

LMAO!

If you want to defeat one attacker you run him to ground. Wang to take on the lot and you have a difficult war on your hands.

It has, or should I say 'must', appear like this at times on here?

Well out kind of 'was'. I did indeed do that. But I was actually hacking away at the foundations of a huge tower block that housed them all. Those way above ground were fending off my periodic salvo onslaughts.

All of them oblivious to the fact I was chipping away at the very legs that the building was supported by.

Those ... 'legs' have been buckling under for weeks now and are closer to giving way than they are to beginning to buckle.

When this ... err metaphorically speaking, building goes it's going to slowly bring down all those above it after the base had been destroyed.

In a kind of slow motion effect.

That's been the plan anyway. The first ones above the foundations would be those that have had the most recent focus on here. Like one I'm posting about when the building crumbles and then working it's easy back to posts or more accurately subjects further back in time.

See?

Well that's been the plan all along, just like this legal case and the damages figure have been knocking around in the noggin for 6 years with one aspect of out and 20 years for the other.

Twenty years ... and according to what had been estimated by those in the know, no longer than five weeks remain.

Monday, 7 July 2014

THE SONG OF THE VILLAGE IDIOT

Right I am waiting for one program to start, it has been at this for several minutes and I am not getting a fail message, error message or even acknowledgement from Windows that it has even started!

So I am now installing something else to post an audio file of me ripping crap out of someone from PC World on the phone, someone who has already lies to me in an email and obviously an idiot!

However I had no idea just how much an incompetent idiot and twat this guy was, a fecking true DICKWAD KING!!

Here is why, now I managed to record some of this but there are some facts that likely did not make it onto the tape, sometimes I really do miss the best things!!

1 He did not know where I bought my item

2 He did not know WHERE I bought my item

3 He did not know WHO I bought my item from?! Asking it if was PC World or Currys as the two are different?!

4 He did know WHERE I lived, had to ask my postcode and did not have my details up?!?!

5 He did not know what I bought and said "Oh a Corsair K70 Keyboard'?!


Now keep those in mind and I was given the same two options I was told about over the email which I will get into in a moment but I want to point out that THEY DID NOT HAVE A SINGLE ONE OF THESE BRAND NEW KEYBOARDS IN STOCK ANYWHERE!!

REMEMBER THAT!

Now think as to how they cannot replace this keyboard at all! How is this even possible?!

Now remember I have a condition that causes pain and nausea in unsuspecting situations and I was going to post about how I had been to PC World tonight to check out there stock. Only ... I was feeling odd and was only there because I was on my bike and the nausea was hitting me. Before heading home after visiting some friends I thought I was getting fed up with waiting for PC World to call me, and claiming they called me when they had not, and check to see if they had this keyboard in stock.

They did not.

They had a SteelSeries one I NEARLY bought instead of this but put it off because the keyboard was a rubber membrane one and do not tend to last with people that type or game alot and I do both! DUHHHH! LOL! This is about £80! So you see not the profe

They now had two or three Roccat Mk Pro Keyboards in stock which are normally £150 listed anywhere but on special offer, ooooh really??!, for 139.99 but are mechanical keyboards like this one!

Bugger!!

Oddly they have the Sapphire R7-250 Boost Graphics Card which I was going to get for my PC but now not and it was listed as a nVidia Graphics card which is not even close and nor was the price!

THANK .. YOU .. GOOGLE FOR ALLOWING YOUR GOOGLE DRIVE TO SHUT DOWN CHROME WITHOUT ASKING YOU BLOODY IDIOTS!!

Anyway ... I do not know WHAT I was typing before Google's increasingly crap software shut down Chrome while I was mid sentence in a blog, God is everyone bloody stupid today?! LMAO!

Right I will just finish up with the fact that you will hear the man complaining that he is only trying to help me ..

1 Despite knowing absolutely nothing of my transaction or how I bought it or even how it was delivered and where it was delivered

2 But I only have two options and he has had it explained that I suffer with a bad disability (left door keys in bike lock while I was in PC World ..... THATS what I was about tp type when Chrome shut down without warning)

My OPTIONS are ...

1 Take back to store for a full refund but phone up yet again and have a £120 Corsair Vengeance K95 Keyboard delivered to my house or local store, which takes about a week in all. I have to pay the extra too of course.

2 I have the keyboard picked up and have to mess around for a long time, his words, until I eventually get a Corsair Vengeance K95 Keyboard in my hands

Now remember I have already had him say that he has not looked at my blog, not looked at the video of me taking out of its sealed package and finding the solid metal dented, though I am not told as to why and why he is bothering to phone me anyway!

Remember this and then listen to the last half ofd tghe conversation that was already getting heated when he completely rubbished my claims about selling refurbed stock ...

1 First stating that they do not do it which is simply will have me thirsty for blood and I then say along the lines of 'oh yeah and like they are gonna tell you so how the feck would you know!' and aghast that he thinks its stupid to think that I ave not only proved it 100% of the time but despite everyone else being at it I am supposed to just take some idiot pissants word for it that because a man I have never met before tells me they do not do it I am suppose to then belive that pissed and pissed off Christmas elves got inside the box and bent the sold aluminium on the keyboard?!

Oops, that kinda ... run way from me a bit, lol.

Hmm now what was number two exactly Martin?

Oh feck it, here is the recording ...

https://drive.google.com/file/d/0B-Gt8BmyiQ1jcl8xcWpUSFp5STQ/edit?usp=sharing

This is a new way of sharing as my usual way, using Wuala by Lacie, does not want to run on my new computer?! LOL!

Any issues please leave in the comments and I will use an alternative sharing program, as it did not look like I could have an openly shared file or folder using Google Drive, which is a bit shit for me really, lol. Uploading it to alternative in case Google Drive is really crap at sharing and as really crap is what they seem intent in turning all their stuff into ...

... oh god, just had a thought. What about Chrome?! Lol, been OK but what if they screw that up?! Hmm hopefully Internet Explorer might be OK these days?! Yyyyeahhhh right, lol.

BIG EDIT:

Oh and umm The Telegraph, now going up my ratings list, seems to have reported the same as me lol ...

http://www.telegraph.co.uk/news/uknews/1432323/Dixons-is-accused-of-selling-used-goods-as-new-again.html

OH FECK! Its from 2003?!?! How have they gopt away with this for so long?!

Saturday, 5 July 2014

SHIRLEY DOESN'T LIVE HERE ANYMORE

PC World had a change of staff member to deal with me after me claims about refurbished goods.

this is a little detail many overlook I have not gone over, take a look at my paperwork and see how many companies I have contacted over this that do this.

Now my theory is that for anything like this to work the less that know the truth the better ...

EMAIL RECEIVED ..

Dear Martin, 

Thank you for your recent email. I would have spoken to you but could not contact you on the number that you have supplied. 

I was concerned to learn of the issues that you have had with your Corsair keyboard.  It is never our intention to supply faulty or damaged products and I am sorry that on this occasion you have experienced this.  As I am aware, from your previous correspondence regarding this matter, the keyboard is in limited supply within our stores.  It would not be possible for us to arrange an instant exchange within your local store as they do not currently have the replacement item, therefore, the only options available would be: 

1 - return the keyboard to your local store with receipt and card used for purchase and a full refund can be issued directly back to the card used for purchase. 
2 - We can arrange for the product to be collected from your home address and then a replacement delivered to you directly (subject to stock availability). 

As I was unable to reach you on the contact number supplied I would kindly request that if you require us to arrange a collection of the product, please call us on 0344 561 1234 and we will be able to arrange a suitable date for the product to be collected. 

Please accept my apologies for any inconvenience caused by this matter. 

Kind regards, 

Gary Hughes 
The KNOWHOW™ Team 



MY REPLY ...


Dear Gary Hughes

Hmm, interesting that you would use the word 'unintentionally'.

I believe that many front line staff of companies I have been in contact with and received refurbished products from likely do not know so themselves use the term 'unintentionally' quite sincerely.

Also I thought I explained previously that the phone was switched to silent mode and I hod forgotten to switch it back, this has now been corrected. This is **********.

Also it is strange that I keep explaining what needs to happen and you do not seem to take that on board. If I return with the keyboard for a refund I then have to wait several days for the funds to clear before I can then go and buy a replacement despite this not being my fault.

As movement of any kind and to varying degrees causes me pain and that I have a disability I am going to get enraged by things like this, so your option number '2' had better be that when you pick up the keyboard from my home you then come with a replacement?

This then leads me onto the fact you made a statement that proves that PC World does indeed knowingly sell refurbished stock as ytou said the line 'depending on stock levels' which means your unable to obtain items from manufacturers which is a dead giveaway I have spotted so many times before.

Please do not go into some lecture about suppliers as this would only make PC World look even more guilty along with being stupid in several ways because the suppliers are the UK branches of the HQ's, like Nikon UK for instance. I have already been way through this several times over with Argos, Shop Direct (who I beat in court and their Very Catalogue staff gave the game away that everyone was at it), B&Q and others.

God, if your gonna rip off and manipulate the wider public at least do it intelligently!

The only reason anyone would pay a share of profits to a middle man is if that middleman is supplying them with goods at a reduced rate. Ergo refurbished goods but here in lies the extremely funny thing ...

They have not been refurbished in any way 90% of the time which means these 'suppliers' have been ripping off all the above while continually dropping them 'in it', so to speak.

Failing this then you need to either start the process of refunding the money, it is on visa after all, PRIOR to me handing over refurbished keyboard as you have sto all stop this attitude that even when your caught red handed doing this, ripping the public off and also wasting their time this is at YOUR COST and not ours!

Your caught red handed so start acting like it and not all laid back like you do not care because everyone is doing it! Good God, your all so transparent.

Otherwise have a keyboard sent to my local store in Enfield, is you do not have one then you will have to supply something else, like a Razer Anansi Keyboard and refund the difference, though I am not sure I want to do this because just as I told you I do a blog and a YouTube account about corruption, lies and misleading of the wider public and as you have made no remark about that I suggest you go take a look at two in particular ...

http://youtu.be/2UOyldflN2w This is the video of me unboxing YOUR keyboard and then discovering, as do the viewers, that its damaged on the metal plate that runs across the keyboard!

Here is the link to the blog page which on my Computing and CPU blog I had forgotten to link this in which I would not have noticed had you come up with the solution I had requested, thank you! ...


Oh and those are nothing compared to my Corruption Dossier ...


Now can we please get this sorted out? Seems to be dragging on a bit, maybe to go over some time limit thing that I cannot return it? Twenty one days? Is non-applicable as I emailed PC World IMMEDIATELY ... and ... well I filmed myself and posted it the following day, as you can clearly see.

Now the options?

Yours

Martin Haswell BSc


MY PREVIOUS REPLY ...


Dear Shirley (Shirley GONE!! Shirley no hear no more gringo!)

Sorry I missed your email. 

I have to say I am finding it pretty disgusting that the British public have had their wages halved in value because there is a secret retail con going on with all whereby your getting goods worth less than half the retail value and at times one tenth even. 

The latter happened to me and they lost in court. This is rife with Shop Direct who were blaise about it which led me to realise it was much more widespread and have since had 5 refurbished cameras from Argos, refurbished fan from B&Q and now this. In fact the Sony Cybershot Camera I bought from you previously and the Epson printer are the only things I have bought in the past few years that were new and have not failed. 

It is only a matter of time before there is an outcry over this the likes of which Britain has never before seen and the negative effects it will have when it comes to dealing with imports and exports will be devastating and they will only have themselves to blame but no it will be the fault of the public all over again no doubt. 

My number is ***********

Yours 

Martin Haswell BSc